According to the perfect cross-border e-commerce process, help customers purchase goods smoothly, improve customer satisfaction, and increase repurchase rate
The characteristic of cross-border e-commerce is that it needs to go through customs clearance and other related procedures for goods entering China. During the customs clearance procedures, the identity of the recipient needs to be confirmed, but often in this process, due to the lack of information of the recipient, it cannot be completed. There are many cases of customs clearance. In order to successfully complete the relevant procedures, the customer service personnel need to confirm with the person. Only after completing the relevant procedures can the goods reach the customer's hands smoothly.
Aiming at the characteristics of cross-border e-commerce, we start to make perfect business processes and corresponding standards from customs clearance, identity verification, logistics tracking and other aspects. The training for customer service is based on the process of cross-border e-commerce and customs clearance laws, so as to achieve proficiency. When confirming personal information with customers, we can clearly explain the intention to customers, and the purpose of confirmation has been achieved.
It can successfully complete the customs clearance procedures and identity information confirmation, so that the goods can reach customers in a more timely manner.
Customers can easily shop without burden, while improving customer satisfaction, increase repurchase rate and increase sales.
