While faithfully serving consulting clients well, we vainly strive to improve the LTV of remaining customers, instantly create and operate more contact points for the company, so as to realize the comprehensive effect and enterprise contribution.
Drawing a customer journey map from the customer’s viewpoint
Find the way from the customer's point of view and the knowledge base system
After the client has traditionally made a five-year plan, we will work with the client to set the goals that the contact center can achieve. Describe the ideal "end point" from the client's perspective.
Objective: The new era CX customer contact center achieves customer stress-free perception response and customer service humanized proposal.
The planning of a 5-year strategy for the new era customer service center
