Go deep into the brand side | Analyze and summarize business processes | Establish a standardization system
After the suppliers submit orders, the order management, inventory management, logistics follow-up and other work are done by the company’s sales staff. After completing these tedious and meticulous transactional works, the sales staff will not have more time to develop the market. Under the premise of saving resources, these transactional works are outsourced to the call center.
Through the investigation of the actual work content of the sales staff in the enterprise, we have a detailed understanding of every link in this business. Through the analysis of the business content, we make standardized corresponding processes. The customer service staff follow the processes to provide standardized corresponding services and provide sales support services for the customer enterprise.
As a bridge between the customer enterprise and the agent, we efficiently complete the relevant follow-up for the enterprise and the agent in the process from confirming the order to the arrival of the goods. At the same time, we save a lot of time for the enterprise’s sales staff to complete more orders, thus contributing to the enterprise’s sales.
It recovers costs for the enterprise and allows the sales staff to focus on developing the market. Simultaneously, it also improves the satisfaction of the agents through standardized service standards.
