TOP > Top of VCS Services > CRM Consultancy 　 What is CRM consultancy? The purpose of CRM consultancy is to provide helpful information to clients and forge closer and stronger relationship between them and their customers. It is more time-consuming and costly to establish business relationship with customers in China than in Japan or other countries. Our company provides consultancy on who are your potential customer and how to build relationship with them in China. If your organization is thinking in the following issues, please get in touch with us ・Intend to build a call center in China ・Your business is under increasing expansion while your company is understaffed ・Your organization is open to the idea of outsourcing to save time and money ・You have dificulties managing and making the most of your target customer list ・You need to efficiently screen and select your target customer list ・The effect brought about by use of product description and direct-mailed marketing is not ideal ・You intend to open new markeing channels and needs support ・Intend to preestimate the newly-added sale volume upon the new ordering method is adopted by the existed customers ・You will survey the market in order to better develop your business in China ・Inter to attract more customers by way of direct channels to elevate your business volume There are two specific plans to help CRM enterprises to succeed: “improve the client’s level” and “expand the client’s quantity”. Two plans can help CRM enterprises in their success. They are "Upgrading customers' level" and "Increasing customer' quantity" Identify key persons and keep regular contact Personify business: BtoC is apparent, only "company name" is not adequate BtoB business, key persons related with business must be identified. Once the key persons are identified, establish relation with them by regular direct contact. Close a deal by such direct channel like telephone call or by direct channel + personal contact. Varied with price and features of commodities, sometimes a deal can be closed successfully by direct channel and sometimes not. We offer multiple techniques in addition to telephone call and telephone call plus personal contact. Increase overall quantity of customers Develop a plan quickly and efficiently To improve operational returns, enterprises must not only build relationship with customers, but also expand the customer base. To succeed in China, speed is particularly critical. With our services we help you achieve these goals. TOP