TOP > Top of VCS Services > Call Center Consultancy What is Call Center consultancy? Our definition for call center Consultancy lies in helping your organization, through our techniques and training programs, achieve the maximum potential of your TSRs, SVs, and call center Managers that will directly influence the loyalty, purchasing, and customer satisfaction experience of your existing and new customers. Furthermore, our call center Consultancy allows us to create an environment that is central to the overall picture of your organization by bringing together key departments into the overall knowledge of what happens at the call center. If your organization is thinking in the following issues, please get in touch with us. ・Intend to build a call center in China ・Your business is under increasing expansion while your company is understaffed ・Your organization is open to the idea of outsourcing to save time and money ・You have dificulties managing and making the most of your target customer list ・You need to efficiently screen and select your target customer list ・The effect brought about by use of product description and direct-mailed marketing is not ideal ・You intend to open new markeing channels and needs support ・Intend to preestimate the newly-added sale volume upon the new ordering method is adopted by the existed customers ・You will survey the market in order to better develop your business in China ・Inter to attract more customers by way of direct channels to elevate your business volume Consultancy for Call Center Start-Ups When a client plans to start up a call center in China, our company can provide support for business design, facility design, as well as technology design, recruiting, interviewing and training of employees of the call center. Consultancy for Call Center Operations Whether the client is planning to start a new or already has a Call Center, our company can provide support for the operation in clients by improving its quality and productivity. Call Center Staff Training We provide call center training for TSRs (Tele-Sales or Tele-Service Representatives), SVs (Supervisors) and CCM (call center manager). Our training material is brought from the U.S. best practices but localized to suit the Chinese market. Call Center Quality Assessment Consultancy We provide assessment on the quality of client's call center from all aspects of the call center cycle; We identify critical issues, present improvement plan, implement changes, and provide follow up to ensure high levels of quality. TOP