VCS was established in Shanghai
by Benesse Group in July 2002. It is the first Japanese company
engaged in consultancy for call centers in China.
In recent years call centers have been growing in China due
to the demand and need to provide quality services to customers.
To pace with this demand that is coming from Chinese, Japanese,
European and American enterprises that are developing their
business in the China market VCS has been providing various
consultancy services including preparation of CRM strategy,
promotion planning, operational implementation, and study
and assessment of current call centers. It also provides services
for inbound, outbound dispatch operators, supervisors, and
call center managers to our client sites through our call
center outsourcing partner.
VCS service
has the following 4 features:
| (1) |
Apply call center best practices. |
| (2) |
Utilize advanced
expertise and equipment. |
| (3) |
Use the most
competent professionals within the industry. |
| (4) |
Provide high
level services within reasonable costs. |
VCS provide a well-adapted solution to clients based on the
above four features:
With the variation of economic circumstance, the requirements
of the clients are changing. Our In order to maximize these
advantages and enterprises, VCS will face the challenges positively
and courageously. We are looking forward to the clients’ support
on us.
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