TOP > Advantage of VCS   ・ Assist our clients in succeeding by providing high quality and efficient consultancy support ・ Contribute to the introduction and development of CRM within the Chinese market TOP Integrated Services ・ VCS is able to provide an integrated and comprehensive services related with CRM practices and consultancy, which includes CRM Consulting, Call Center Consulting, and Business Support for your Inbound or Outbound calling campaigns. The use of our integrated services result in your organization having a more efficient operational environment; which will result in higher levels of customer satisfaction and will also reduce your internal cost due to the efficiency of your new organizational structure. One Stop Solution ・ VCS is able to tailor services according to your business scope, purpose, and needs based on a total solution from start to finish. Through our vast years of experience in the Japanese market and with the talent of our multi-cultural call center consulting team in China we can help your organization achieve Call Center Creation Projects to Full Management and Execution for Customer Center or Telemarketing Campaigns. Presence and Support within the Chinese Market ・ We at VCS' have staff that is local to our customers needs. For example, our sales and account management teams are divided into English, Japanese, and Chinese to ensure clear understanding of our client goals. ・ Furthermore, our outsourced call center services, through our partner provides call center service in Mandarin, Shanghai dialect, Cantonese, English and Japanese TOP Planning and Execution Capability VCS has a deep insight of the Chinese CRM market through the planning and execution of several consulting and operational programs for our clients here in China. In addition, VCS has rich consulting and operational knowledge (Best practices) from our parent company Telemarketing Japan that are readily available for your use. Core Process ・ SOP: a necessary process to run a call center handling complicate and busy operations ・ CORE: a management technique achieving continuous improvement of quality and productivity and standardization of business based on long-time experiences. TOP Multi-Cultural Support Team ・ Our consulting team can liaise with you for the implementation and execution of your program in English, Chinese as well as Japanese. ・ Our Call Center partner also provides a supervisory team of local Chinese with English or Japanese skills and our Call Center Management Team is headed by Japanese who speak Japanese, English and Chinese from Telemarketing Japan that provide many years of operational experience. ・ Our sales and account management team can provide presentation, quotation, contract and reports in the language desired by our clients (Chinese, Japanese and English) Support System Telemarketing Japan (TMJ, a subsidiary of Benesse) will provide pre-phase support through our Reform Drive Department/CRM Drive Office (established to support the design and the approach for setting up call centers) ・ TMJ University (This is TMJ exclusive education institution for managers and employees of the call center ・ IT Planning Department (Provides technical proposals) ・ CRM Business Unit ・ (Direct sales, mobile sales planning, data analysis) ・ TMJ centers (provide technical proposals for finance, on-line sales, for the Japanese market) TOP Telemarketing Japan (TMJ, a subsidiary of Benesse) ■ Provide services related to creating - operating - and improving call centers. Has 25 years of call center operational experience. ■ TMJ has worked hard in developing a local Japanese and Chinese Call Center Best Practices environment based on the U.S. style of Call Center Management. ■ Provider of World class services ■ Sales revenue  USD 171 million in 2003 ■ Size  Call centers 5 (2 Tokyo), (1 Osaka), (1 Okayama), (1 Kitakyushu)  Number of booth About 2500  Number of employee 753  Number of operator 5500  Quantity of operations (Executed in TMJ centers only) Inbound Calls 13.50 million calls annually Outbound Calls 14.70 million calls annually Benesse Co., Ltd situated in Japan ■ The largest CRM promotion institute in Japan (Has 3.8 million members, providing up to 4 million calls per year, including inbound and outbound calls by Telemarketing Japan (TMJ, a subsidiary of Benesse) ■ Sales  136Yen（ Listing in No. 1 Dept. of Dongzheng） ■ Capital  1,768Yen 　 ※Year 2002 ■ Employees' number  1,517　 ※Till end of March, 2004 ※Others: The business cooperation relation with more local enterprises TOP